Change to booking system
29 November 2013
MindBodyOnline (MBO) is now our NEW, external, but very secure booking system. The system is going to make the user experience much better.
When you select 'book a class' through the website, you'll now be taken to MindBodyOnline.
On your first visit to MBO, you will see 2 boxes in the centre of the screen; select 'new to this site'
- Add your Christian and Surnames to the boxes and enter.
- Select your name from the drop down list and 'reclaim' your account.
- Answer one of the security questions about your account and enter a new password.
- You're now in your account and ready to go.
The next thing that you'll want to do is to book a class.
BOOKING YOUR CLASS
Under the old system, you purchased, for example, a package of 10 classes. The off-peak price was £150, although your account was credited with 180 credits (18 x 10 off-peak). In the transfer to MBO, your total remaining credits were switched across as a cash amount of 1 credit = £1. So, you now need to repurchase your packages using the balance in your MBO account.
Here is the procedure to follow in order to repurchase your credits with your cash balance:
- Select 'On-line store' from the tabs at the top right.
- On the next page (series and memberships) choose Peak or Off-Peak, depending on what you need.
- A further drop-down list of packages will appear. Choose the one that you want to purchase.
- Take this to the 'shopping cart' and select 'check out'. The 'Place order' page will appear.
- You have the option to pay using your current balance or, if you have insufficient credit, the system will lead you through a new purchase.
- You can now book your class.
Finally, if you had booked a lot of classes in advance, the system will not have transferred those classes across to MBO, but your balance will have been reduced. The studios have been working hard to repopulate the classes up until 15th December. If your balance does look lower than it should be and your bookings have gone, simply call the studio. We will take a look at your account and recredit you with the missing classes.
If you have questions, please feel free to call the studios on 0330 010 0210 and we will be happy to help.
Thank you all for your patience and understanding.