TERMS AND CONDITIONS
Please read our booking terms and conditions ("the Terms") carefully before making your booking. By proceeding to make a booking with us using our online booking service, you are confirming that you have read the Terms and agree to be bound by them.
Pilates classes and other fitness and exercise classes are supplied by Bootcamp Pilates Limited (whose registered office is at Marble Arch House, 66-68 Seymour Street, London W1H 5AF, and whose registered company number is 05996280), subject to the following express Terms.
In these Terms, "we"/"us"/"our" means Bootcamp Pilates Limited, and "you"/"your"/"yours" means you, the customer.
These Terms together with our booking confirmation (which may be oral or written) constitute the contract ("the Contract") between us for the supply of services to you. The Contract shall not be varied in any way whatsoever unless agreed in advance in writing between the parties.
BOOKING AND PAYMENT
Our online booking facility works by showing the availability and price of classes on the date and time you select. Class availability changes dynamically as and when bookings are made or cancelled by clients.
It is your responsibility to ensure that you have made your booking and payment correctly.
Should you choose to book and pay by telephone, the price of the class you select will be the same as that displayed online.
METHOD OF PAYMENT
You can pay for your class or classes using credit or debit card. By choosing to make a booking online, you will be asked to select the time and date of the class you wish to book. Once you have selected a class or classes, you will then be automatically directed to a page on which you will be asked to enter your payment details.
Please note that the price paid by you for your class or classes is non-refundable unless you cancel your booking 12 hours or more before the time and date of the class. All prices are final and credits are non-refundable. However you may transfer your credits to friends. Note: Special offer purchases or temporary deals are non-transferable.
In the event that you do not attend the class or classes you have booked, and you do not notify us 12 hours or more before such class or classes of your non-attendance, you shall not be entitled to a refund.
MAKING A CHANGE TO YOUR BOOKINGS
You may change the date and time of your booking at any time without charge, so long as you do so 12 hours or more before the date and time of the class you have booked.
To change a booking, please do so online, call or email us. There is no additional charge for this service.
Changes are subject to availability of classes, and we cannot guarantee availability at any time, particularly if a change is made at short notice.
CANCELLING YOUR BOOKINGS
You may cancel your booking at any time without charge so long as you do so 12 hours or more before the date and time of the class you have booked.
To cancel a booking, please go to our website, put in your username and password and follow the instructions. You can also call us on 0330 010 0210 or e-mail us at the studio where you have your booking. For email, simply add the name of the studio to @bootcamppilates.com. There is no additional charge for this service.
CANCELLATIONS AND REFUNDS
If you cancel over 12 hours before the class starts then you will be automatically refunded. Once inside 12 hours and, In order to be fair to clients, we do have the following guidelines:
Last minute emergencies sometimes happen and sickness can come on very quickly. We accept this and we will accept a cancellation within the 12 hour period, on a once per calendar month, per client basis. This cannot be used retrospectively and will reset on the 1st day of each month. It is also NOT transferrable.
If you do cancel within the 12 hour period and we are able to fill your space from the wait list then we will consider a refund. Note that the initial conversation must be had at least 60 minutes before the class commences, in order for you to qualify for the refund. Once the class has commenced, you cannot claim a refund.
You are responsible for checking the details of your booking at each stage of the booking and payment process. Alternatively, or if you are unsure as to what to do, please call us on 0330 010 0210 or e-mail us at the studio where you have your booking. For email, simply add the name of the studio to @bootcamppilates.com and we will be happy to advise you further.
We regret that package purchase refunds are not given after a month from the date of the purchase of the credits, however, in exceptional circumstances, a refund may be considered. Any refund will be calculated on a true class value basis and there may be a small administrational fee.
Example: If you purchased a 20 class card and only used 12 classes, the refund calculation will be taken back to the next value bulk purchase. In this case (12 classes), the assessment means that you would be charged the price of a 10 class card and 2 'drop-in' classes. This total would be subtracted from the original cash amount paid and a £10 administration charge would also be deducted. The administration charge is to cover relevant banking costs and charges that were paid when the original transaction was carried out and also for processing the refund.
EXPIRY OF PURCHASES
The expiry date of each class package is clearly detailed on the website and the start date is the day of purchase.
IF WE CANCEL YOUR BOOKING
In the event that we cancel a class or classes that you have booked, we will contact you by e-mail or telephone and offer you the choice of:
(a) having your card re-credited with the price of the cancelled class or classes; or
(b) being transferred to a class at an alternative date and time.
CLIENTS WITH SPECIAL NEEDS
If you have special needs, we ask that you advise us of your requirements by telephone on 0330 010 0210 before you make a booking online. You can help us ensure we will be able to meet your needs by contacting us at least 48 hours in advance of the date and time of the first class you wish to book.
It is your sole responsibility to check with your doctor or medical practitioner about your suitability for our classes and to obtain his/her written consent where necessary. While we take every care to ensure safe practise, there are inherent risks in any exercise programme and we accept no liability whatsoever for any injury or illness you incur through taking our classes (except as a result of our negligence) or by your failure to notify us of any existing health problems or special needs.
ARRIVING ON TIME
Please ensure you arrive on time for your class. The pre-class warm-up is designed to help with the avoidance of injury. If you are more than 5 minutes late, the trainer has the right to refuse you entry into the class and you will forfeit your credit. If you are more than 10 minutes late, we are not allowed to let you into class on the grounds of Health & Safety and you will forfeit your credit.
Note: Wait-list clients sometimes show up in the hope of getting a late space in class. If you are 10 minutes or more late then we will give your space to any waiting clients.
If you are aged 16 or under, you are unable to attend Bootcamp Pilates classes.
YOUR INTRODUCTORY OFFER
Any new customer or any individual wishing to try Bootcamp Pilates for the first time, is entitled to the £12 for 2 class offer. This is a one-time only offer and is for Off-Peak classes only. However, only those residing in the UK are eligible. If you don't have a UK mobile phone-number, you will have to purchase a credit to attend your first class.
WHAT TO BRING TO YOUR FIRST CLASS
We ask that you bring photo ID to your first class (e.g. driving licence or passport) to confirm from our records that you have not attended a class before. In that way, we can also check that you have signed up correctly on-line and we have any necessary contact details to keep in touch.
We recommend that you wear comfortable gymwear or loose fitting clothes for your class. We recommend taking the class barefoot or in sports socks. Footwear is only permitted in the recepton area and changing rooms but not in the class studio. There are changing facilities, showers and free towels for customers in all our studios.
A binding contract is not formed until we accept your offer to make a booking for a class or block of classes. An offer will be deemed to have been accepted by us once you are in receipt of a booking confirmation from us.
Prices are subject to change at any time by us before we accept your booking.
All classes are offered by us subject to availability.
Notwithstanding the foregoing, in the event of a genuine website error or inaccuracy, we reserve the right to cancel all confirmed class bookings. In the event or such cancellation our only liability to you shall be to refund the price paid by you for your class booking, or to transfer you to a class at an alternative date and time, whichever you prefer.
The management reserves the right to refuse entry.
We shall not be liable to you or deemed to be in breach of these Terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms, if the delay or failure was due to any cause beyond our reasonable control, including, but not limited to, Acts of God, explosion, flood, tempest, fire or accident, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T. viruses, difficulties in obtaining raw materials, labour, fuel, parts or machinery, power failure or breakdown in machinery.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms together with our order confirmation constitute the entire agreement between the parties and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between the parties hereto and touching and concerning their subject matter.
GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.